Terms of Service
1. Acceptance
By creating an account or using ShopGrow you agree to these terms and to our Privacy Policy. If you accept on behalf of a business, you confirm you are authorised to bind it. If you do not agree, do not use the service.
2. The service
ShopGrow lets a business connect its own Facebook Page, Instagram professional account, WhatsApp Business number and website chat, set up automatic replies to customer messages and comments, and manage those conversations from one inbox.
- The service is provided under the plan you select.
- We may add, change or remove features. If we remove something material we give 30 days' notice.
- We aim for high availability but do not guarantee uninterrupted service.
3. Your account
- Give accurate registration details and keep them current.
- You are responsible for your login details and for all activity under your account.
- You must be at least 18 and able to enter a contract.
- Tell us promptly if you suspect unauthorised access — call +880 1613-571400.
4. Acceptable use
You must not use ShopGrow to:
- Send spam or unsolicited bulk messages, or message people who have not contacted you or opted in where consent is required.
- Connect a Page, account or phone number you do not own or are not authorised to manage.
- Break any applicable law, including the laws of Bangladesh and of the places your customers are in.
- Impersonate any person or organisation, or send deceptive, harassing, hateful or obscene content.
- Run fraud, phishing or deceptive financial schemes.
- Collect sensitive personal data — such as health records, financial account details or government ID numbers — through automated conversations.
- Sell or share your customers' personal data, or use data obtained from Meta for any purpose other than replying to your own customers.
- Reverse engineer, scrape, overload or try to gain unauthorised access to the service.
Enforcement. We may suspend or close an account that breaches this section. Abuse can also cause the platform itself to restrict your Page or number, which is outside our control.
5. Third-party platform rules
When you connect a channel you remain bound by that platform's own terms, including Meta's Terms of Service, Platform Terms, Community Standards and the WhatsApp Business Messaging Policy. You are responsible for:
- Holding the rights to the Pages, accounts and numbers you connect.
- Getting any consent required before messaging your customers.
- Any fees the platform charges you directly, such as WhatsApp conversation charges.
Platforms may change their rules, pricing or availability at any time. Where that limits ShopGrow's features, it is not a breach of these terms by us.
6. Automated and AI-generated replies
Automated replies can be wrong. Replies written by AI may be inaccurate, incomplete or inappropriate even when configured carefully.
- You are responsible for what your assistant says to your customers, as you would be for an employee.
- Review your setup and monitor conversations, especially at first.
- Do not use automated replies for medical, legal, financial or safety-critical advice. Clinics and doctors should limit automation to things like appointments, fees and opening hours.
- Hand over to a person for anything consequential — commitments, refunds, complaints.
- If you add your own AI provider key, that provider's terms also apply and you pay them directly.
7. Fees and billing
- Fees are those shown for your plan when you buy it. Applicable Bangladeshi VAT is added where required.
- Subscriptions renew each cycle until cancelled. Cancelling stops future charges; access continues to the end of the paid period.
- We may change prices with 30 days' notice. Changes never affect a period already paid for.
- Charges from third parties — AI providers on your own key, platform message fees — are billed to you by them, not by us.
- If payment fails we may suspend the account after notice and a reasonable grace period.
8. Refund policy
- Free trial: where a plan includes a free trial, nothing is charged during it.
- First payment: ask within 30 days of your first paid subscription charge for a full refund.
- After 30 days: payments are non-refundable, but you can cancel to stop future charges.
- Exceptions: no refund where the account was closed for breach of section 4.
- Refunds go to the original payment method within 14 working days. To request one, call +880 1613-571400.
9. Ownership
- ShopGrow's software, design and branding belong to SOS CREATIONS LTD..
- Your content stays yours — your business information, contacts and conversations. You give us only the permission needed to run the service for you.
- You can ask for a copy of your data at any time while your account is active.
10. Warranties and liability
The service is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We are not liable for indirect or consequential loss, including lost profits, sales, data or reputation. Our total liability in any 12-month period is limited to the amount you paid us in that period.
Nothing here excludes liability that cannot lawfully be excluded.
11. Indemnity
You will indemnify SOS CREATIONS LTD. against claims arising from your use of the service, your content, your messages to your customers, or your breach of these terms or of a platform's rules.
12. Suspension and closing your account
- You may close your account at any time — call +880 1613-571400.
- We may suspend or close an account for breach of these terms, non-payment, or where the law requires, with notice where practical and immediately for serious abuse.
- After closure, data is deleted as described in our Privacy Policy.
13. Changes to these terms
We may update these terms. Material changes are notified by email or in the app at least 14 days before they take effect. If you do not accept them, cancel before that date.
14. Governing law
These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction. We will first try in good faith to resolve any dispute informally.
15. Contact
SOS CREATIONS LTD.
Flat- 6/B, 5th Floor, Plot- 8, Road-8, Avenue- C, Arifabad, Pallabi PS
Dhaka, Dhaka 1216
Bangladesh
Phone: +880 1613-571400
Support hours: Saturday–Thursday, 9am–9pm (GMT+6)